Notification Channels & Trigger Matrix
Multi-Channel Distribution (In-App, Email, SMS, WhatsApp) · Milestone Due Alerts · Bounced PDC Previews · Approval Escalations
Business Event & Channel Distribution Matrix
Omni-Channel Active| Event Trigger | Category | In-App Alert | SMS | Template ID | Status | ||
|---|---|---|---|---|---|---|---|
| Installment Due Reminder 7 days & 3 days prior to milestone |
Collections | TPL-INST-REM-01 |
Active | ||||
| 15-Day Grace Overdue Penalty AED 5,000 late notice trigger |
Penalties | TPL-PEN-DEMAND-02 |
Active | ||||
| Bounced Cheque / PDC Dishonor Immediate urgent notice to customer |
Banking | TPL-PDC-BOUNCE-03 |
Active | ||||
| DLD Oqood Registration Cleared Official title deed confirmation |
Customer Care | TPL-OQD-CERT-04 |
Active | ||||
| Workflow Approval Request Sent to Maker-Checker supervisor |
Governance | TPL-WF-ACTION-05 |
Active | ||||
| Daily Executive KPI Digest Dispatched at 08:00 AM to C-Suite |
Reporting | TPL-EXEC-DIGEST-06 |
Active |
Integrated Delivery Gateways
Corporate Email Gateway
Amazon SES / Microsoft 365 SMTP
Connected & VerifiedSender: notices@bizwaveholding.ae
UAE SMS Gateway
Etisalat / Du Enterprise SMS Route
Sender ID: BIZWAVEQuota: 45,210 SMS remaining
WhatsApp Cloud API
Meta Verified Official Business Account
Green Badge Active+971 4 489 1200 (Active Webhook)